Since 1996 BlueHost which is widely recognized, has provided quality webhosting solutions to its many customers who include businesses and individuals. The web host is dedicated to excellence at competitive prices starting at $4.95/month. The company commands a major share in the market, having hosted more than 1.6M domain names. They offer professional hosting inclusive of many features.
• Free Domain Name
• International Domain Name Support
• Hosting Unlimited Domain Names on a single account
• Instant Hosting Setup
• Unlimited Web Hosting Space
• Unlimited Email Accounts
• Free in-built Drag and Drop Website Builder with Templates
• Auto-installs of software and tools i.e. WordPress, Drupal, Joomla
• 24/7 Technical Assistance
The auto-installs make work easy and the cPanel Control Panel is easy to use.
Complaints about Customer Service
Customer service is awful. Their customer support representatives fail to take responsibility whether it is about downtime, database or other problem. They always claim that, it is not their problem and blame it on other things. They fail to fix the problem.
The servers are oftentimes down slowing or making the sites inaccessible to users for hours or even days. This is frustrating for webmasters who depend on income from their websites. Customers with e-commerce storefronts and those who receive AdSense revenue cannot afford to have such prolonged downtimes because they not only lose traffic but income as well. When the servers fail to respond customers go elsewhere and hardly return. This limits visitors to the site and business is lost.
Cancellation of User Accounts
Some customer’s reviews indicate that the CPU is limited and they put your account offline without warning when you exceed limits. This is very frustrating. They cancel your account without any warning because other hosting companies give you an opportunity to correct what has gone wrong. BlueHost does not give you a chance to rectify the problem. They also cancel accounts due to MySQL problems.
The term "unlimited" is only to allure customers. There are caps which when exceeded will be declared as over-usage. The servers are overloaded and the customer has to pay extra fees. When the site receives high flow of traffic the account can either be cancelled or suspended without any warning losing all the data when they have no back-up. They should stop advertising unlimited services because this is what customers expect to get.
Sales Department Complaints
The sales reps charge your account after it is cancelled, when they renew your account automatically. The company continues to charge you after you have cancelled the account and worse still, retain your data. They should let customers move to other providers without penalizing them so heavily.
Technical Support Issues
Technical support reps at BlueHost leave their customers out and fail to communicate with them when they are resolving their problems. This makes the customers very anxious especially when their sites go offline. This is the time you need reassurance and someone to inform you what is happening.