Ultrahosting was established in 1983 as an IT dedicated hosting service provider. It has state-of-the-art data center with over 70,000 sq. ft of data center space in addition to megawatt generators (diesel) and other independent facilities. The company supports both Windows and Linux VPS hosting so customers can have diverse hosting solutions. They promise Guaranteed RAM which is not overloaded and 100% uptime guarantee. You have many choices which include VPS hosting, Dedicated IP address and collocation of servers complete with SSL certificates.
• Dedicated IP Address
• VPS hosting in Windows and Linux
• Server Colocation with SSL certificates
• Managed hosting
• Full Root Access
• Virtuozzo/Hyper-V servers
• Guaranteed RAM
• 110% No-Nonsense Price Guarantee
• N+1 Redudant HVCA systems
• Constant network surveillance
• Certified UltraSupport
• Certified data center security
• 100% Uptime Guarantee
• Linux VPS plans starting from $17.95/mo
• Windows VPS plans starting from $24.95/mo
• Windows Xen plans starting from $29.95/mo
The VPS hosting plans are flexible and affordable so you will be able to upgrade or change them as your business grows.
The company matches the prices offered by their competitors. They are dedicated to continue offering competitive prices for their services and beat competition. They have proved this with their No-Nonsense Price Guarantee (as stated below) to assure customers of the best prices at all times.
Ultrahosting data center provides uninterrupted redundant power and reliable network uptime due to the highly monitored and secured facilities. There is constant network monitoring and expertise technical staff and Ultra support so you can be sure of security and reliability. All the HVCA systems have N+1 redundant power and are connected to diesel megawatt generators to ensure reliability of power supplies. The data center is secured by Biometric Scanning, Keycards and round-the-clock surveillance.
Support is available on phone, email, live chat and online chat. We were able to get things sorted out at least within 3 hours. Ultrahosting provides UltraSupport to ensure that customers’ apps and website run smoothly. The support team members are professionals who are highly-trained and have gained technical expertise and Microsoft, Linux, Unix certifications to ensure that they provide clients with the best service. They have experience in Cisco, Citrix, HP, VMware, IBM and the infrastructure necessary to make sure that customers run their businesses successfully.
110% No-Nonsense Price Guarantee
We guarantee to beat our competitors’ prices by offering 110% invoice reduction if you find an advertised price that is lower than ours for similar services from the specified North American companies within 30 days of ordering Ultrahosting.com services. These companies are Hostway, Server Beach, Rackspace, The Planet, iWeb and Peer1. When you present our customer service with the advert we will give you an invoice reduction of 110% of the difference between our price and our competitors’ price. This only applies to the listed North American companies. It does not apply with plans that have other offers and promotions.
I am one of Ultrahosting customers but I had an awful experience with their technical support. They suspended my account saying I had exceeded the server limits and they could not tolerate excessive usage because this was affecting other clients’ sites. My email account was also down and emails sent were bouncing back while my customers were calling me to ask what had happened which is not good for business.
I called support and explained all this to them but they failed to take responsibility. They claimed that either I was using coding that was overworking the processor or I had an increase in traffic to my site.posted by Ernesto Friday, 01 March 2013 15:41 Comment Link
Satisfied with Managed Hosting
I am a customer of Ultrahosting having purchased the Linux VPS package and I can say that, my apps and website run smoothly so far. There is no setup fee and the ability to host unlimited domains is an added advantage. I opted for the managed hosting so I could concentrate more on my business for growth. This leaves me more time to do my business research, so I can expand my company. Support is friendly and reliable no wonder they are called UltraSupport. They are available on phone, email, live chat and online chat.
I find the support reps to be knowledgeable about the issues I have raised with them as a beginner in this hosting field.posted by Angel Wednesday, 27 February 2013 01:41 Comment Link
Waiting for Refund
We had set up 20 sites on Ultrahosting semi-dedicated server. We did not have a lot of traffic and they agreed about this but the server was overloaded at some point. They suspended our account. We submitted tickets and sent emails to support helpdesk. Their support team asked us to send backups of our account so they could identify the problem.
They sent us an email claiming that we were using excess resources and affecting other users’ accounts. Unfortunately, they did not send us any prior notification before suspending our account. Somehow we did not receive more visitors on the sites than we usually get.
They told us to reduce usage of the processor or upgrade to Dedicated Dual-Core plan or other expensive plans. We sent them our payment and asked them to upgrade the account which thet didn’t. Our business is down and we cannot afford to lose more sales. We have cancelled our subscription and we are claiming a refund.posted by Davis Thursday, 02 August 2012 23:40 Comment Link
I cancelled my subscription with Ultahosting after being with them for 1 year.
They suspended my account without sending me any warning despite the fact that I have been their loyal customer for 1 year. If they had informed me earlier, I would have corrected the usage instead of suspending my account.
When they block your account without warning they claim that the overload affects the server functions and other clients’ accounts on the same server are also affected. I sent emails to the Helpdesk who replied saying that I signed their Terms of Service. It seems like they allocate so many users in the VPS servers and I had to move my sites even if their plans are affordable. Other users overload the servers and Ultrahosting suspends the sites blaming you for excessive-usage.
When you call customer service they start giving you apologies saying they usually give 24 hours notice but in this particular case they did not because of the nature of the problem. They tell you to upgrade the account to a dedicated server plan so they can re-activate it. I wish they told me that before suspending my account.posted by Reed Thursday, 12 April 2012 11:01 Comment Link