HostMonster is a reliable web hosting provider that has been in the market since 1996. The company has been offering web hosting services which include unlimited disk space, unlimited bandwidth and add-on domains which are also unlimited. They provide hosting solutions to individuals and businesses which enable them to start using their websites immediately after sign-up.
• Free Domain (Forever)
• Free Website Builder
• Bandwidth which is Unlimited
• Disk Space which is Unlimited
• Hosting of Unlimited Domain Names in 1 Account
• Unlimited E-mail Accounts
• FTP, SSH, SSL, MySQL, Perl, CGI etc.
• Guaranteed 30 day Money Back Refund
HostMonster offers quality shared hosting products which are powerful, at affordable prices. They have cPanel Control Panel which has great features and is easy to use. They provide their customers value for their money with their quality services. The 24/7 Customer Support is available through phone, chat, email and there is user-based forum.
There are mixed reviews about HostMonster and although they have been providing reliable service, this has worsened over the years and customers have been complaining.
The company increases the charges after the first year and customers who prefer locked-in rates find HostMonster charges unpredictable moving elsewhere.
Complaints about Technical Support
Technical support was good but the new reps are slow, taking too long to respond to customers, although chat support is better. The new technical support reps are unable to resolve in-depth issues. They refer the customer to tutorials and forums from which they expect them to get solutions. They are therefore not helpful and they fail to resolve certain issues.
Some customer accounts have been hacked. There is frequent CPU throttling and there are numerous errors which they fail to resolve and worse still, they do not take responsibility for the problems but blame other factors. The 99.9% uptime is not quite what they claim. There are prolonged downtimes which can even last for 2 days.
The servers are down which slows or makes the sites inaccessible to users. This is frustrating for users who have e-commerce storefronts and those who depend on AdSense revenue. The prolonged downtimes make them lose sales and revenue. Most people know what happens when a visitor tries to browse a website which is offline and the servers fail to respond, they go elsewhere to competitors’ websites and hardly return. This is how business is lost when using unreliable shared hosting services.
Customer Support Issues
There are customers who complain that, their accounts have been closed without explanation. This is very frustrating because if there is a problem the customer should be notified.
Like other share hosting providers that offer "unlimited" services and do not deliver their promises, HostMonster is not an exception. They mislead customers and allure them to host with them but when they exceed the server capability they charge them additional charges. After sign-in they give you limits on files to post, Tables and videos among other caps.
There are several times I have dealt with the customer service at HostMonster and it is excellent. I have decided to stay with them because I am certain that I would not get such service elsewhere. I am pleased with the help-desk support because of the quick response. Support team responded fast when I confronted them with a few problems I had. They solved the problems quickly and precisely.
The top-notch customer service is amazing unlike other companies which outsource these services to inefficient people. They are kind and they respond fast when you phone them or when you email them. They answer the phone or chat, quickly whatever the time, whether day or night and the agents are so polite and helpful. They listen to you attentively and they have won my loyalty. Congratulations.
Sometime back I had an issue and one of the staff members by the name Alan helped me so quickly I was impressed.posted by Carter Saturday, 12 May 2012 12:12 Comment Link